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When We Are Closed

If you have an urgent problem which can't wait until we re-open please call 111. The service is available 24/7 including Bank Holidays.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Minor ailments service (via Pharmacists)

What is the minor ailments service?

Pharmacists are experts on medicines and can offer advice on treating many minor illnesses and injuries. But did you know, with our minor ailments service, you may also be eligible to receive free medication for many minor illnesses and injuries without having to visit your GP.

Who is eligible for the minor ailments service?

You must be registered with a Southampton GP practice and eligible for free prescriptions to receive medication free of charge using the minor ailments service.

Which conditions can the minor ailments service help with?

The minor ailments service can help you and your family with a wide range of conditions. You can find a list here.

Which pharmacies are running the minor ailments service?

Our list of pharmacies in Southampton contains details of which pharmacies are providing the minor ailments service.

How do I find out more?

You don’t need an appointment, simply pop in to one of the listed pharmacies and ask about the minor ailments service

Dental emergencies in-&-out of hours

We are a GP practice and do not deal with dental emergencies. If you need urgent dental treatment e.g. tooth abscess, please contact your usual dental practice, as they may be able to see you or direct you to an urgent dental care service. If you do not have a regular dentist, contact NHS 111 for advice on where you can get urgent care.

The cost of emergency dental treatment is currently £18.80. You may be advised to make another appointment for a separate course of non-urgent treatment. If this happens, you will have to pay a second charge in the relevant treatment band.

Minors Injury Unit (MIU)

Our nearest MIU is at the Royal South Hants Hospital (SO14 0YG). Their opening times are: Monday-Friday 7.30am-10.00pm, weekends and Bank Holidays 8.00am-10.00pm (last patient accepted at 9.30pm). Patients are treated in order of priority rather than order of attendance. You can find out their latest waiting times via a Twitter feed here.

What the MIU treats:

For adults and children, they are able to:

  • Stitch and close wounds
  • Remove splinters
  • Remove foreign bodies from ears, noses etc
  • Dress minor wounds, cuts and grazes
  • Apply plaster of paris to broken limbs
  • X-ray arms and legs (over 2 years old)

They can also treat the following:

  • Sprains and strains
  • Broken bones to arms, lower leg and feet
  • Wound infections
  • Minor burns
  • Minor head injuries
  • Insect and animal bites
  • Minor eye injuries
  • Minor injuries to back, shoulder and chest

They are unable to help with:

  • Chest pain
  • Breathing difficulties
  • Major injuries
  • Severe stomach pains
  • Pregnancy related conditions/problems
  • Severe allergic reactions
  • Overdoses
  • Alcohol related problems
  • Conditions likely to require hospital admission

Emergency Departments (formerly known as Accident & Emergency/Casualty Departments)

The nearest Emergency Department is located at Southampton General Hospital (SO16 6YD). This should not be your first port of call for health concerns unless a genuine emergency and/or significant accident (which cannot be managed at the MIU).

In a genuine emergency you should call 999. Examples of such emergencies include: Chest pains and / or shortness of breath, or suspected stroke.

Recognising a stroke - remember FAST (Facial droop, Arm weakness, Speech slurring, Time: if any of these symptoms occur, time is of the essence - call 999)

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website